Contact details can be found on the Pinnacle Service Families website. This provides a single point of contact for requests from families living in Service Family Accommodation ( SFA) including raising repairs and maintenance issues, the allocations of homes and conducting move-in and move-out appointments. On behalf of DIO, Pinnacle Group Ltd operate our UK National Service Centre through the National Accommodation Management Services (NAMS) contract. Amey Community Ltd manage the Northern and Central regions and VIVO cover the South East and South West. The Defence Infrastructure Organisation ( DIO) manages around 49,000 homes in the UK on behalf of the MOD and is also responsible for planning for future requirements and targeted improvement programmes.ĭIO operates four Regional Accommodation Maintenance Services (RAMS) contracts which provide statutory and mandatory checks, repair and maintenance services and the preparation of allocated homes for Service families. The provision of good quality homes for Service personnel and their families is an important priority for the Ministry of Defence ( MOD).
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